Zantel and Tigo Customers to enjoy Secure and Reliable Mobile Money Services


ZANTEL and Tigo have officially launched the mobile money interoperability service in Tanzania that will open up a number of mobile money transactions between the customers’ of the two telecom operators. In addition to transactions within their own network, EzyPesa and TigoPesa customers are now able to send and receive cash direct to and from customer friends and family on their partner networks across the country. This places ZANTEL and Tigo among the pioneers of this service in the world, a progressive initiative announced by EzyPesa, TigoPesa and Airtel Money early this year. 

There is no surcharge for sending money across networks and charges are priced the same as sending within their home network. Customers receiving money from another network can cash out from their own networks agents and no longer have to find agents from the other network. 

Zantel’s Commercial Director, Mohamed Mussa, commented that Zantel continues to fulfil its promise of bringing ease to its customers by enabling them with financial mobility through their partnership with Tigopesa. By doing this we have increased the customer base that can interact with Zantel customers through sending and receiving. We are at the forefront on the financial traction corridors between Zanzibar and Mainland, concluded Mr. Mussa. 

Mobile Finance Director, Hashim Mukudi also added, that Zantel is at the forefront to ensure the rate of financial inclusion and financial participation in Zanzibar is improves. We have ensured our agents network and the support agency mechanism are in place to serve the customers. Tigo’s Head of Mobile Financial Services, Andrew Hodgson, said, “We are delighted to expand our customers transacting capacity through our partnership with Zantel. By expanding our customer’s mobile money ecosystem, particularly in Zanzibar where there is still a lot of potential for mobile financial services growth. 

Similar to other telecommunication services like voice calls and text messages there are often huge opportunities to improve the customers experience by cooperating rather than only competing with industry partners massively expanding the digital financial inclusion in Tanzania. Through our partnerships with other industry players we are able to expand our customers digital world by leveraging existing technology to effectively combine our mutual customer base, thereby exponentially expand the transactional ecosystem potential. In this way we are able offer additional convenience in terms transaction versatility, speed, safety and security to both our own, and our partner’s customer base.

Indeed today's partnership will bring our two companies closer together but more importantly will bring our customers even closer, by providing access to electronic and digitized financial service that they were never previously able to access,” Hodgson added. 

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