Ezy Pesa

EzyPesa is mobile finance service that enables Zantel customers to send, receive, deposit,withdraw, make payments and bills, buy packs and recharge airtime using Electronic Cash stored in EzyPesa account via personal Mobile Phone at any time.

Yes, Visit any nearest authorized EzyPesa agent or Zantel Shop with your authorized ID (Local Government Letter is applicable) to register for EzyPesa account.

No, only Zantel registered customers and ported-in can register for EzyPesa service.

No need to have any Bank Account to open an EzyPesa account

Visit nearest authorized EzyPesa Agent for a deposit

Customer can pay through MFS by dialing *150*02# then Option number 5 - Payments then he/she select services or products want to pay.


There is no limit on changing password.

Yes, you can receive cash from your personal bank account if you have been activated in Sim/internet banking with your particular bank

Yes, you can send cash from your EzyPesa account to Personal Bank account, if particular Bank is listed in EzyPesa service.

Yes, but only to EzyPesa registered accounts

Yes, it is free to receive any amount

Yes, Full registered Customer can store maximum of 5,000,000/= in EzyPesa account.

Yes, Maximum amount to be transacted is 3,000,000/= per transaction and per day is 5,000,000/=.

No, You need to report immediately to Zantel customer support for an account to be locked

Yes, you can use EzyPesa with or without airtime credit.

Yes, password is required and it SHOULD NOT be shared to anyone else.

Visit nearest Zantel shop or call 100 for customer care.

You can change your password via Ezypesa USSD code *150*02#,  (9)my account, (2) password change

Yes, visit any Zantel Shop with your Authorized ID

These are authorized outlets that provide services to customers on Deposit and Withdraw of Cash; and customer registration.

Authorized EzyPesa agents will have a agent Sign board with Agent Code on it.

Yes, you must first register into EzyPesa, if you donot have EzyPesa account

Yes, you must first open a Bank Account with PBZ, if you donot have PBZ Bank account

For EzyPea account Please visit any nearest EzyPesa Agent with your ID or any Letter identifying you. Remember to change your password from your default password.

Yes, dial EzyPesa menu then select Option 1 for Send Money then select Bank to EzyPesa

Transfers from Bank to EzyPesa there are no charges, but charges applied for transaction from EzyPesa to Bank.

Yes, you can check PBZ Bank account Balance via EzyPesa service

Yes, you can receive PBZ Bank Statement from EzyPesa service

All transactions initiated from EzyPesa, its EzyPesa password that will be used, you don’t need to use PBZ Bank password

No, you can only move cash from bank account to your registered EzyPesa-Zantel account only.

Yes, you must first register into EzyPesa, if you do not have EzyPesa accout

Please visit any nearest EzyPesa Agent with your ID or any Letter identifying you. Remember to change your password from your default password.

Yes, visit any EzyPesa Agent for Deposit

Please contact Zantel Customer care, they will resend the TOKEN to your phone

Dial *150*02# for EzyPesa Service, select Payment then select Electricity there after select Tukuza. Follow step by step

A customer can buy as lowest as 500, but depends on the settings of Meter Account

Please contact ZECO customer car immediately

When the customer has arrears i.e. past dues…50% of the money goes to repay the arrears and  50% worth of units

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