EzyPesa is mobile finance service that enables Zantel customers to send, receive, deposit,withdraw, make payments and bills, buy packs and recharge airtime using Electronic Cash stored in EzyPesa account via personal Mobile Phone at any time.
Yes, Visit any nearest authorized EzyPesa agent or Zantel Shop with your authorized ID (Local Government Letter is applicable) to register for EzyPesa account.
No, only Zantel registered customers and ported-in can register for EzyPesa service.
No need to have any Bank Account to open an EzyPesa account
Visit nearest authorized EzyPesa Agent for a deposit
Customer can pay through MFS by dialing *150*02# then Option number 5 - Payments then he/she select services or products want to pay.
There is no limit on changing password.
Yes, you can receive cash from your personal bank account if you have been activated in Sim/internet banking with your particular bank
Yes, you can send cash from your EzyPesa account to Personal Bank account, if particular Bank is listed in EzyPesa service.
No, its not free to send cash.
Yes, but only to EzyPesa registered accounts
Yes, it is free to receive any amount
No, its not free to cashout
Yes, you can send to other networks
No, there is no minimum
Yes, Full registered Customer can store maximum of 5,000,000/= in EzyPesa account.
Yes, Maximum amount to be transacted is 3,000,000/= per transaction and per day is 5,000,000/=.
No, You need to report immediately to Zantel customer support for an account to be locked
Yes, you can use EzyPesa with or without airtime credit.
Yes, password is required and it SHOULD NOT be shared to anyone else.
Yes, You are supposed to be 18 years and above.
Visit nearest Zantel shop or call 100 for customer care.
Visit nearest Zantel shop or call 100 for customer care.
You can change your password via Ezypesa USSD code *150*02#, (9)my account, (2) password change
Yes, visit any Zantel Shop with your Authorized ID
These are authorized outlets that provide services to customers on Deposit and Withdraw of Cash; and customer registration.
Authorized EzyPesa agents will have a agent Sign board with Agent Code on it.
Yes, you must first register into EzyPesa, if you donot have EzyPesa account
Yes, you must first open a Bank Account with PBZ, if you donot have PBZ Bank account
For EzyPea account Please visit any nearest EzyPesa Agent with your ID or any Letter identifying you. Remember to change your password from your default password.
Yes, dial EzyPesa menu then select Option 1 for Send Money then select Bank to EzyPesa
Transfers from Bank to EzyPesa there are no charges, but charges applied for transaction from EzyPesa to Bank.
Yes, you can check PBZ Bank account Balance via EzyPesa service
Yes, you can receive PBZ Bank Statement from EzyPesa service
All transactions initiated from EzyPesa, its EzyPesa password that will be used, you don’t need to use PBZ Bank password
No, you can only move cash from bank account to your registered EzyPesa-Zantel account only.
No charges on registration
Yes, this is possible, dial EzyPesa menu for the service
A. Customer needs to report to PBZ Customer care support
Yes, you must first register into EzyPesa, if you do not have EzyPesa accout
Please visit any nearest EzyPesa Agent with your ID or any Letter identifying you. Remember to change your password from your default password.
Yes, visit any EzyPesa Agent for Deposit
Please contact Zantel Customer care, they will resend the TOKEN to your phone
Dial *150*02# for EzyPesa Service, select Payment then select Electricity there after select Tukuza. Follow step by step
A customer can buy as lowest as 500, but depends on the settings of Meter Account
Please contact ZECO customer car immediately
No there is no Refund back to EzyPesa.
No charges on payment
You will need to contact ZECO customer support
When the customer has arrears i.e. past dues…50% of the money goes to repay the arrears and 50% worth of units
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